Short form: chats are never training data.
EFFECTIVE 2026-01-01This is the actual privacy commitment. Not the marketing summary. If you spot anything here that contradicts what you see in-product, the in-product behavior is a bug — email us and we'll fix it.
What we collect.
Account email, hashed password, and — if you paid — the Stripe customer ID we get back after payment. That's it for the human-identifiable data. We do not ask for a phone number, address, birthday, or job title.
We store your chat history so you can find it again in the sidebar. It is server-side encrypted at rest.
What we don't do.
We do not use your chats to train Anthropic's public models, our own models (we have none), or any third party's models. This is not opt-out — it is off, by default, for everyone.
We do not sell, license, or share your chats with advertising networks, data brokers, or partner companies. There are no such partners.
Who processes your chats to answer them.
Anthropic. When you send a message, we forward it to Anthropic's API on your behalf, they stream a response back, we stream it to you, and both sides retain what they need to serve you and satisfy their own security & abuse policies. Anthropic's data-handling terms for API customers apply and are linked below.
Payment data.
Stripe handles it end-to-end. We never see your card number, CVC, or bank routing details. We see a customer ID and a subscription status. Stripe's data policy applies to your card details.
Cookies.
We set one session cookie so you stay logged in. There is no analytics cookie, no marketing pixel, no A/B test cookie, no third-party script. If we ever add analytics, it will be a self-hosted, IP-anonymized tool and we'll say so here.
Deleting your data.
Cancel your subscription and email us — we delete the account, the chat history, and any residual logs within 30 days. Anthropic's retention window on API traffic runs separately; check their published policy for that timeline.
Contact.
Email privacy@ladle.chat. We reply in person, not from an automated queue.