Draft a complaint that gets resolved.
The specific structure that separates 'a strongly-worded email' from a message support actually escalates and acts on.
You've been wronged by a company — a wrong charge, a missed service, a broken product. You want the outcome, not the catharsis. This prompt writes the message that gets the outcome.
THE PROMPT
Draft a complaint I can send. Paste the situation and the specific outcome I'm asking for below. Structure the message exactly: 1. **Subject line** — 8 words max, names the specific issue and reference/order number. 2. **First sentence** — the concrete request. Not "I would like to discuss"; the actual thing I want. Refund of $X. Replacement shipped by date. Cancellation of contract effective date. 3. **Two-sentence context** — what happened, in the fewest words that make the situation clear. No emotion, no adjectives. 4. **The evidence** — bullet list of dates, reference numbers, screenshots I have available. Just the facts, no commentary. 5. **The escalation path** — one sentence naming what I'll do if the request isn't met by [date]: chargeback via my card issuer, BBB complaint, small-claims filing, review on the specific channel they care about. Pick the one that actually applies; don't threaten empty escalations. 6. **Closing** — one sentence. Warm-adjacent, no anger, no apology, no "thanks in advance". No exclamation marks. No CAPS. No "I demand". This tone gets escalated to a supervisor faster than anger does — that's the point. Situation + desired outcome: [PASTE HERE]
Subject: Duplicate charge $89.40, order #A87213
I'm requesting a refund of $89.40 to my original payment method within 5 business days.
I placed order #A87213 on Aug 3, 2026. My card was charged twice on Aug 3 — once at 14:22 UTC and again at 14:23 UTC. Only one order shipped.
Evidence:
- Order confirmation #A87213 (single order)
- Card statement showing two charges of $89.40 on 8/3
- Both charge IDs from Stripe email receipts
If the refund isn't processed by Aug 12, I'll initiate a chargeback through my card issuer.
I'd prefer to resolve this here — please confirm the refund is queued.